Frequently asked questions

Do you have a refund/exchange policy?

Not feeling the bling? No worries, swap it out hassle-free with our jewellery refund/exchange option! Visit our Refund Policy page.

What is the estimated shipping time for custom jewelry pieces?

Precision and Quality: Jewelry Made to Order within 2-3 business days. Our artisans handcraft custom jewelry piece. The expected delivery time taken is 5-6 business days, further it depends upon your pincode.

Does TWS provide Anti-tarnish jewelry?

Absolutely! Our jewelry is made up of stainless steel as a base metal with 14K Gold plating making the jewelry pieces durable and Anti-tarnish without pinching your pockets.

How to store imitation jewelry to enhance its shelf life?

Want to keep your imitation jewels looking fabulous and shiny for the long haul? Let’s do this! Here’s a fun little checklist to make sure your gems don’t lose their glam. Visit our blog post